Support
BodyMetrics is built and supported by one person. I read every email and answer as quickly as I can.
Contact
Email: [email protected]
Response time: usually within 24–48 hours.
When you write in, it helps a lot if you include:
- Your device (e.g. iPhone 15, Pixel 8)
- Your OS version (Settings → About)
- The app version (see Settings inside BodyMetrics)
- What you were trying to do and what happened instead
Common issues
My measurements don't sync between devices
Sync requires that you create an account (Settings → Account) and sign in with the same email on both devices. Without an account, data stays local to the device it was entered on.
My Pro purchase isn't recognized
Open the app's Settings and tap "Restore Purchases." If that doesn't work, email support with the store you purchased on (App Store or Google Play) and I'll sort it out.
Body fat percentage looks wrong
The US Navy body fat calculation uses your waist, neck (and hips for female users) plus your height. Small measurement errors propagate — check that you measured at the right anatomical landmarks. The HOW TO MEASURE guide inside the app has illustrations for each measurement.
Weekly reminder isn't showing up
Check that notifications are enabled for BodyMetrics in your device settings, and that "Do Not Disturb" or a Focus mode isn't suppressing them.
I lost my data after reinstalling
If you didn't create an account, BodyMetrics stores data locally on your device — uninstalling removes it. To keep a backup, create an account (Settings → Account) or export your history to CSV regularly.
Reporting a bug or suggesting a feature
Email away. I keep a real list and prioritize based on what real users ask for.