Support
Pep Tracker is built and supported by one person. I read every email and answer as quickly as I can.
Contact
Email: [email protected]
Response time: usually within 24–48 hours.
When you write in, it helps a lot if you include:
- Your device (e.g. iPhone 15, Pixel 8)
- Your OS version (Settings → About)
- The app version (see Settings inside Pep Tracker)
- What you were trying to do and what happened instead
Common issues
Notifications aren’t showing up
Check that notifications are enabled for Pep Tracker in your device settings, and that “Do Not Disturb” or a Focus mode isn’t suppressing them. On iOS, also check that Time-Sensitive notifications are allowed.
My Pro purchase isn’t recognized
Open the app’s Settings and tap “Restore Purchases.” If that doesn’t work, email support with the store you purchased on (App Store or Google Play) and I’ll sort it out.
I lost my data after reinstalling
Pep Tracker stores data on your device, so uninstalling removes it. If you have iCloud backup or Google backup enabled, restoring your device from that backup will bring the data back. There is no cloud copy on our end because we don’t upload your data.
Reporting a bug or suggesting a feature
Email away. I keep a real list and prioritize based on what real users ask for.